Best practices in customer service / edited by Ron Zemke and John A. Woods.

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Material type: Text

TextPublication details: New York : HRD Press Amherst/American Management Association, 1999.Edition: 1st. edDescription: xvii, 414p. : illus. ; 28cmISBN:

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Book	TUP Manila Library	General Circulation Section-GF	HF 5415.5 B48 1999 (Browse shelf(Opens below))	Available		P00026560

Includes appendices and directory of contributors.

Professional

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